Services Overview

Our team are AI and automation experts: we help you choose, configure, and run the right tools—so day-to-day work is easier, not more complicated. We also deliver hands-on help with websites, social media, digital advertising, reviews and listings, and related work, with clear processes and realistic timelines.

What we offer SMBs: practical AI setup, automations that save time, and professional services your business can rely on—explained step by step in this documentation.

Why work with us?

Running a business is enough without becoming your own IT or marketing department. Our specialists combine real-world AI and automation experience with done-for-you delivery: we implement and tune tools, walk you through what matters, and handle the work behind campaigns, your site, and ongoing programs—so you can focus on customers and operations, not software rabbit holes.

What's included

• Digital Advertising: Professional ad campaign creation and management
• Social Media: Content creation, posting, and engagement management
• Websites: Professional website design and development services
• Blog Posts: Managed blog writing and publishing services
• Listings & Optimization: Local SEO and business listing management
• AI Workforce: Done-for-you setup for AI employees (e.g. receptionist and reputation workflows), integrations, and automations

Get started

1. Review what you need

   • Read the service details on the product page and use this documentation to understand deliverables and steps.

2. Order the service

   • Select the service that fits your business.
   • Complete the form with the information requested.
   • Submit so our team can begin.

3. Track progress

   • Follow progress in Business App.
   • Reach out to the team if you have questions.
   • Review completed work when it’s delivered.

4. Join onboarding and training

   • Take part in onboarding or training calls when offered.
   • Share the information and assets your business can provide.
   • Align on timelines so you know what to expect.

What to expect

Once you place an order, here's what happens and when. Steps and timelines vary by service.

• Order confirmation – Within 48 hours, contacts on the order form receive an email with an order reference and what's needed for fulfillment. For services with a pre-launch call, those details are included too.
• Pre-launch call – For most services (reputation, social, blogs, websites, digital ads), a call before launch to set expectations, complete connections and authorizations in Business App, and work through a content questionnaire. Listings does not include a pre-launch call.
• Post-launch call – For managed ads only; after ads are ready to launch, a call to discuss performance, optimizations, and strategy.
• Project tracking – Every service shows a tracker in Business App → Projects with tasks, expected completion dates, and notes.
• Launch timelines – Business days to launch after assets are received vary by service. Listings may take longer for complex claims.

Expectations by service

What to expect	Listings	Reputation	Social	Blogs	Websites	Digital Ads
Order confirmation email within 48 hours	✅	✅	✅	✅	✅	✅
Pre-launch call	❌	✅	✅	✅	✅	✅
Post-launch call	❌	❌	❌	❌	❌	✅
Direct-to-customer communication available	✅	✅	✅	✅	✅	❌
Project tracking in Business App	✅	✅	✅	✅	✅	✅
Business App connections required	✅	✅	✅	❌	❌	✅
External credentials required	❌	✅	✅	❌	✅	❌
Business days to launch after assets received	3	1–2	5	5	5–10	1–10

Complex listing claims (including Google Business Profile claims and optimization) may take up to 90 days. For website services, either external credentials are required or delegate access is provided to our team — not both.

When will I get order confirmation?

All contacts included on the order form receive an order confirmation email within 48 hours for any service order. The email includes an order reference number, what's needed for fulfillment, and—for services with a pre-launch call—details about that call.

Which services include a pre-launch call?

Reputation, social, blogs, websites, and digital ads include a pre-launch call. Listings does not. The call covers welcome and expectations, connections and account authorizations in Business App, and a content questionnaire.

Where do I see project status and timelines?

Every service shows a tracker in Business App → Projects with tasks, expected completion dates, and notes.

Where can I find fulfillment forms?

In Marketplace → Discover Products, open the product page and use the Required Forms section.

Common service workflows

AI Workforce Setup: Sign up for AI workforce help, complete onboarding and forms, then work with our team to configure AI tools, automations, and any follow-up tuning—see AI Workforce Setup.

Website Development: Order website help, share your brand assets and content, join design review, and launch when you’re ready.

Social Media Management: Order social media service, share your brand guidelines, approve the content plan, and stay in the loop on posting and engagement.

Digital Advertising: Order ad campaign support, share your goals, review creative, and monitor how campaigns perform.