Skip to main content

Expectations

Our team delivers managed work across listings, reputation, social, blogs, websites, and digital ads. This section explains what to expect after you order: confirmation and timelines, pre-launch and post-launch calls, project tracking in Business App, and where to find expectation brochures and fulfillment forms so you can prepare and share details with your team and clients.

What are service expectations?​

Service expectations are the timelines, steps, and deliverables you can expect once an order is placed. They include:

  • Order confirmation – Within 48 hours, contacts on the order form receive an email with an order reference and what's needed for fulfillment. For services with a pre-launch call, that's included too.
  • Pre-launch call – For most services (Reputation, Social, Blogs, Websites, Digital Ads), a call before launch to set expectations, complete connections and authorizations in Business App, and complete a content questionnaire.
  • Post-launch call – For MatchCraft Managed Ads only; after ads are ready to launch, a call to discuss performance, optimizations, and strategy.
  • Project tracking – All services show a tracker in Business App → Projects with tasks, expected completion dates, and notes.
  • Launch timelines – Business days to launch after assets are received vary by service (e.g. 1–2 for Reputation, 5 for Social/Blogs, 5–10 for Websites, 1–10 for Digital Ads). Listings may take longer for complex claims.

Requirements differ by product: some need Business App connections, external credentials, or Digital Agency access.

Documentation​

Frequently asked questions​

When will I get order confirmation?

All contacts included on the order form receive an order confirmation email within 48 hours for any service order. The email includes an order reference number, what's needed for fulfillment, and for services with a pre-launch call, details about that call.

Which services include a pre-launch call?

Reputation, Social, Blogs, Websites, and Digital Ads include a pre-launch call. Listings does not. The call covers welcome and expectations, connections and account authorizations in Business App, and a content questionnaire.

Where do I see project status and timelines?

All services show a tracker in Business App → Projects with tasks, expected completion dates, and notes.

Where can I find expectation brochures and fulfillment forms?

Brochures: In the platform go to Marketplace → Discover Products, open the product page, then Screenshots & Files and look for files with "Expectation" in the title. You can also contact the services team for the Expectation Brochures on the unbranded site.

Fulfillment forms: In Marketplace → Discover Products, open the product page and use the Required Forms section on the right.