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Templated Website: Service Expectations

You're either thinking of getting a new website, or you've decided to go ahead with a new website build. Congratulations! This guide will walk you through the process to ensure a successful launch.

This article is in reference to the Templated Website product.

1. Getting started​

To begin, three components are necessary to build your website: hosting, a domain, and a template. Think of your website as a house: hosting is the land, the domain is the address, and the template is the blueprint.

  • Hosting: Your site will be hosted on a secure, state-of-the-art infrastructure to ensure it is protected and fast.
  • Domain: If you already have a domain, you will be provided with instructions to delegate access. If you do not have a domain, our team can recommend where to purchase one.
  • Template: Choose a website template based on the aesthetic that best suits your business. The structure is fixed, but you will have the opportunity to add visual touches like colors, fonts, and images to make it your own. Explore all of our templates here.

2. Onboarding experience​

After you submit the fulfillment form with your business details, you will schedule an onboarding call. This call with a website developer is strongly recommended to ensure a clear understanding of the project. During the call, we will discuss your business, what you have to offer, and how to best convey that to your customers. We will also review your chosen template to understand what you like and what can be adapted to meet your expectations.

To prepare, please have the following ready:

  • Chosen Template & Color Scheme
  • Logo & Font(s)
  • Preferred Images (Optional)
  • Business Information
  • Email address for contact forms

3. Publication timelines​

Timelines may vary, and the delivery date for the first version of your website will be provided after the onboarding call. Missing information on the fulfillment form will cause delays.

  • Initial Review: The process begins within 2 business days of the order being received.
  • Homepage Mock: You will receive the homepage for review within 5 business days from the completion of your onboarding call. If you are not happy with it, you have the right to one do-over with a different template.
  • Full Website Delivery: After you provide feedback on the homepage, the rest of the 3-page website will be delivered within 5 business days. Sites with up to 10 pages will be delivered within 10 business days.

Additional add-ons like extra pages, eCommerce functionality, and plugins will require more time. An updated timeline will be provided after the onboarding process is complete.

4. Revisions and go-live​

Once you receive the first version of your site, it is important to review every detail to ensure it is accurate. The service includes one round of major revisions (like changing sections or removing pages) to help streamline the process.

  • Revision Timeline: Once revisions are submitted, the requested adjustments will be made within 5 to 10 business days.
  • Go-Live: After you approve the major changes, the site will be set live within 1 business day (exceptions may apply).
  • Minor Changes: Small tweaks can be made after the main revisions are complete or after the site is live to ensure you are fully satisfied.

5. Ongoing website support​

Ongoing support is available to assist with changes after the website is live. A 3-month commitment for website support is required once the website is set live. View this resource to learn what’s included with our Website Support service and how to make a website support request.

This includes:

  • Making updates to existing sections (images, text, colors, contact form fields).
  • Updating the website’s plugins and themes.
  • Performing website health checks upon request.
  • Fixing bugs and providing urgent support if your website goes offline.

Frequently Asked Questions​

Can you create custom written content for my website?

Each website is populated with up to 1,500 words of generic copy. If you would like custom copy, this is available as a service add-on.

Can you upload blogs to my website?

Yes, our team will upload up to 4 blogs as part of the initial website build. With an active Website Support service, an additional 4 blogs can be uploaded per month.

How are videos handled to avoid slowing down the site?

We encourage you to upload videos to YouTube first. From there, we can embed the videos onto the website without impacting load speeds.

Can you build forms on my website?

Yes. We can build a maximum of three website forms, with up to 20 fields each.

Can my website feature multiple languages?

Yes, we use the GTranslate plugin for this service. The free version uses a standard translation service. To edit translations, you must purchase the premium version of the plugin.

Can I collect payments or donations on my website?

For payments, we use a free plugin called Gravity Forms. For donations, we recommend the GiveWP plugin, which is free but will incur additional charges to install due to its complexity.

What if I need more customizations?

The Templated Website solution is best for simpler websites without extensive customization. If you require a more customized solution, please reach out to our team and we will be happy to find the best solution for you.

Do I have to host the website with you?

The website must be built in our WordPress Hosting environment. After that, you are free to move it to any host. However, please note that sites outside our hosting environment will no longer be supported by our team.

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