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Website Import and Export

If you have an existing WordPress website and would like to move it onto WordPress Hosting Pro. Our team can help!

You will also gain access to our Website Support team when we import a site with Website Support+ activated (3-month commitment).

Website Support+ includes:​

  • Access to the team for technical support
  • Minor changes to the website's appearance, such as:
    • Fonts
    • Colors
    • Media (images, videos, icons)
    • Text updates
    • Contact form fields and settings
    • Reorganization or duplication of existing sections
  • Backend updates are completed quarterly to ensure WordPress stability
  • Updates to plugins and themes upon request
  • Health checks to website upon request
  • Uptime monitoring and urgent support if your website goes offline
  • Upload up to 3 blog posts per month (content must be provided)
  • AI Chat Receptionist installation

AI Chat Receptionist​

At no additional cost, our team will install the AI Chat Receptionist on your new website build or with an imported website. This includes:

  • Web chat code added to the website
  • Basic test (open chat, confirm a message can be sent)
  • Add brand colours to the AI Chat Receptionist

This service is not a full end-to-end configuration of the AI Chat Receptionist, and is only for basic code installation. If you need advanced features such as full brand configuration beyond basic brand colours, SMS messaging, voice calls, or custom conversation flows, please explore our AI Receptionist Setup & Support service.

What benefits are there when importing a site through our team?​

With our team, your website is in trusted hands! To import the site, our Website Support+ team will:

  • Package and download the website from the original hosting platform
  • Upload and set up the site in our WordPress Hosting Pro hosting platform
  • Plugins, themes, WordPress versions, and PHP versions are updated where possible*
  • Website is checked over for quality assurance to ensure all links & elements are functioning properly

*Plugins or themes may require a license key to update.

Vetting Process for Importing & Support:​

Vetting:

  1. Activate the free Website Import Vetting product on the applicable account.
  2. Complete the fulfillment form with the domain registrar and WordPress admin login credentials.
    1. While we can vet the website without access to the domain registrar, we cannot vet the site without the WordPress admin login credentials.
  3. Upon receiving the completed fulfillment form, our team will vet the website, which includes reviewing, but not limited to:
    1. Plugins actively running on the website
    2. How the website is built (ie. Divi, Elementor, WPBakery, etc.)
    3. If there are any custom-coded themes or elements that our team cannot support
  4. Once the website has been vetted, you will receive an email update with our findings, either acknowledging that it is approved for import & support or that it’s denied (in which case we would recommend rebuilding the site with our design team).

Importing:

  1. If approved, we will activate WordPress Hosting Pro and the Website Import & Support add-on (one-time setup fee + 3-month monthly support fee).
  2. Import completed within 3 business days post-vetting.
  3. Website hosted on a temporary domain. (ex: business-name.websitepro.hosting)

Going Live:

  1. You will receive an email to review the site on the temporary domain. Upon your approval and domain registrar access, we will set the site live on the custom domain.
    1. Alternatively, you can update the DNS settings. We can provide you with the CNAME and A Records.

Please note that a site can take up to 72 hours to fully propagate. During this time, you may receive an insecure connection error page. Website downtime should be minimal but could last a few hours while the DNS records remap the new route to your website.

Common Reasons for Import & Support Rejections:

  • Custom themes
  • Security concerns
  • Not a WordPress site
  • Part of a multi-site
  • Built using an unsupported builder or method
  • Compatibility issues with WordPress Hosting Pro

If our Website Support+ team is unable to support the website in question, we will email you to let you know that we are unable to support this site and explain why we had to reject it.

See also: Website Import & Support Vetting Expectations Brochure (contact the services team for access)

Exporting a Website​

If you have decided you wish to move a website to a new host and discontinue support, we are able to provide you with the file for your website.

What you need​

  1. A hosting environment with a WordPress Installation.
  2. The All In One Import/Export plugin installed on your new WordPress host.
  3. Reach out to our team to provide you with the file for your existing website.
  4. Check to ensure that your website is working correctly in your new environment before discontinuing service.

Our team can provide you with the necessary file and credentials for the existing website, but we are not able to access your new hosting nor are we able to perform the import to your new host on your behalf.

Important Note: Once you have discontinued your hosting with us, we will only have access to the website on our servers for six months, after which it will be permanently deleted.

Frequently asked questions (FAQs):​

Is my site eligible for Website Support+?

We support the following for Website Support+:

  • WordPress websites built by our website team
  • Most WordPress websites built with approved visual builders
    • I.e., Divi, Elementor, WPBakery, etc.

Websites not built by our team (or with significant changes done externally after being built by us) will need to be vetted before being approved for Website Support+.

Website support requests can be sent to the services team

My site is already on WordPress Hosting Pro, can you support it?

If your site is already hosted on WordPress Hosting Pro, activate the standalone Website Support+ product. If the site is rejected for Website Support+, once we vet it, we will reject the product, and you will be automatically refunded. Rejected sites can be rebuilt with our website design team.

Website support requests can be sent to the services team

Can you install the AI Chat Receptionist on my imported website?

Yes! Website Support+ includes installation of the AI Chat Receptionist on your imported website. Our Website Support+ team will:

  • Add the web chat code to the site
  • Confirm the widget loads properly on the website
  • Perform a basic test (open chat, confirm a message can be sent)
  • Add brand colours to the AI Chat Receptionist

If you need advanced features such as full brand configuration beyond basic brand colours, SMS messaging, voice calls, or custom conversation flows, please explore our AI Receptionist Setup & Support service.